Shipping Policy
Last updated: July 2026
At HomyEntry, we aim to provide a reliable and convenient delivery experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing & Delivery Time
Processing Time
Orders are typically processed and shipped within:
1–2 business days
after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
After shipment, most orders arrive within:
3–8 business days
depending on:
- Delivery location
- Product availability
- Carrier service
- Seasonal shipping conditions
Delivery times are estimates and are not guaranteed.
During peak seasons, holidays, or periods of high carrier demand, delivery may take longer.
2. Where We Ship From
HomyEntry products are stocked in advance at partner warehouses located in the United States.
Once an order is placed, products are shipped from the most suitable available warehouse based on:
- Product availability
- Customer delivery location
- Shipping efficiency
Working with U.S.-based fulfillment partners allows us to provide faster delivery and a more reliable shopping experience for customers across the United States.
3. Shipping Coverage & Costs
Shipping Areas
We currently ship within the contiguous United States.
Free Shipping
Free shipping is available for most orders delivered within the contiguous United States.
Remote Areas
For certain remote locations with unusually high shipping costs, additional charges may apply.
If any additional shipping fee is required, we will contact you before processing the order.
4. Shipping Carriers
We work with trusted shipping carriers, including:
- UPS
- FedEx
- USPS
- Other reliable delivery partners
The shipping carrier is selected automatically based on:
- Product size and weight
- Delivery location
- Carrier availability
Once your order ships, you will receive tracking information by email.
5. Tracking Your Order
After your order leaves our warehouse, a tracking number will be sent to the email address provided during checkout.
You can use the tracking information to follow your shipment progress.
Please allow some time for tracking information to update after the package is shipped.
6. Delivery Issues
Delayed Shipments
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us.
We will work with the carrier to investigate the issue and help resolve the situation.
Delivered But Not Received
If your tracking shows that your order has been delivered but you cannot locate it:
Please:
- Check around your property, mailbox, porch, or delivery area
- Ask household members or neighbors
- Contact your local carrier for additional delivery details
If the package is still missing, contact us and we will assist with the investigation.
7. Damaged, Defective, or Incorrect Items
We carefully inspect products before shipment. However, damage may occasionally occur during transportation.
If your order arrives:
- Damaged
- Defective
- Missing parts
- Incorrect item received
please contact us within 5 business days after delivery.
Please provide:
- Order number
- Photos of the shipping box and label
- Photos or videos showing the issue
- Description of the problem
Based on the situation, we may provide:
- Replacement parts
- Replacement item
- Refund or partial refund
- Other appropriate resolution
Please keep all original packaging until the issue is resolved.
8. Returned Shipments
If a shipment is returned to us due to customer-related reasons, including:
- Incorrect shipping address provided by the customer
- Refusal to accept delivery
- Failure to collect the package when required
additional shipping costs may apply.
Once the returned shipment is received and inspected, any refund will be processed according to the applicable return policy.
9. PO Boxes and Military Addresses
Due to product size and carrier limitations, some furniture items cannot be delivered to:
- PO Boxes
- APO/FPO military addresses
If your order cannot be delivered to the provided address, our support team will contact you for an alternative address.
If we cannot reach you, the order may be canceled and refunded.
10. Areas We Currently Do Not Ship To
At this time, we do not ship to:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico (PR)
- Guam (GU)
- U.S. Virgin Islands (VI)
- American Samoa (AS)
- Northern Mariana Islands (MP)
- APO/FPO military addresses
Please ensure your shipping address is located within our supported delivery areas before placing an order.
11. Need Help?
If you have questions about shipping, delivery, or your order, please contact us:
Email: [email protected]
Contact page: https://homyentry.com/contact/