Return and Refund Policy
Last updated: July 2026
At HomyEntry, we want you to be satisfied with your purchase. This Return and Refund Policy explains our guidelines for returns, refunds, damaged items, and after-sales support.
1. Return Window
Customers may submit a return request within 30 calendar days after the order is shipped.
To be eligible for a return:
- The product must be unused or in resalable condition
- The product must include all original parts, accessories, and packaging
- The product must not show damage caused by misuse, improper assembly, or improper care
Please contact us before returning any item.
Returns sent without prior approval may not be accepted.
2. Returns for Product Issues
We will assist with returns or replacements for issues including:
- Product defects
- Damaged items upon delivery
- Missing parts or accessories
- Incorrect items received
- Products significantly different from the description
To help us resolve the issue quickly, please provide:
- Order number
- Photos or videos showing the issue
- Photos of the outer packaging and shipping label when applicable
Depending on the situation, we may provide:
- Replacement parts
- Replacement product
- Partial refund
- Full refund
3. Returns for Personal Reasons
We understand that sometimes a product may not meet your expectations due to personal preferences.
Examples include:
- No longer needed
- Changed your mind
- Does not match your space or style preference
For these situations:
- Return requests must be submitted within 30 calendar days after the order is shipped.
- The customer is responsible for return shipping costs
- Products must be returned in original condition and packaging
After the returned item is received and inspected, a refund will be issued to the original payment method.
Original shipping costs and return shipping costs are non-refundable.
4. Damaged or Defective Items Upon Delivery
Please inspect your order after delivery.
If your item arrives damaged or defective, please contact us within 5 business days.
Please provide:
- Photos of the outer packaging
- Shipping label photo
- Photos or videos showing the damaged area
- Order details
Examples include:
- Broken components
- Damaged furniture panels
- Missing hardware
- Manufacturing defects
After review, we may provide:
- Replacement parts
- Replacement item
- Partial refund
- Full refund
If a return is required, we may provide a prepaid return label when applicable.
5. Missing Parts or Accessories
If your order is missing parts, hardware, or accessories:
Please contact us with:
- Order number
- Photos of the received package
- Photos showing the missing components
- Product information
In many cases, we can resolve missing-part issues by sending replacement components without requiring a full return.
6. Items Not Considered Defective
The following situations are generally not considered product defects:
- Minor color differences caused by lighting, photography, or screen settings
- Small measurement variations within a reasonable range
- Normal material variations
- Damage caused by improper assembly or misuse
- Normal wear and tear
- Failure to follow product care instructions
Please review product dimensions and specifications carefully before purchasing.
7. Return Process
To request a return:
- Contact us at [email protected]
- Provide your order number and reason for return
- Wait for return instructions from our support team
- Ship the product according to the provided instructions
Please do not return products before receiving return approval.
Returned items must include:
- Original packaging
- All parts and accessories
- Product documentation (if applicable)
8. Refunds
Once your returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refund processing usually takes up to 10 business days
Depending on your payment provider, additional processing time may apply before funds appear in your account.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot always be canceled.
If an order has already shipped, it will be handled according to our return policy.
10. Contact Us
For questions about returns, refunds, damaged products, or after-sales support, please contact:
Email: [email protected]
Contact page: https://homyentry.com/contact/