Shipping Policy

Last updated: July 2026

At HomyEntry, we aim to provide a reliable and convenient delivery experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing & Delivery Time

Processing Time

Orders are typically processed and shipped within:

1–2 business days

after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

After shipment, most orders arrive within:

3–8 business days

depending on:

  • Delivery location
  • Product availability
  • Carrier service
  • Seasonal shipping conditions

Delivery times are estimates and are not guaranteed.

During peak seasons, holidays, or periods of high carrier demand, delivery may take longer.

2. Where We Ship From

HomyEntry products are stocked in advance at partner warehouses located in the United States.

Once an order is placed, products are shipped from the most suitable available warehouse based on:

  • Product availability
  • Customer delivery location
  • Shipping efficiency

Working with U.S.-based fulfillment partners allows us to provide faster delivery and a more reliable shopping experience for customers across the United States.

3. Shipping Coverage & Costs

Shipping Areas

We currently ship within the contiguous United States.

Free Shipping

Free shipping is available for most orders delivered within the contiguous United States.

Remote Areas

For certain remote locations with unusually high shipping costs, additional charges may apply.

If any additional shipping fee is required, we will contact you before processing the order.

4. Shipping Carriers

We work with trusted shipping carriers, including:

  • UPS
  • FedEx
  • USPS
  • Other reliable delivery partners

The shipping carrier is selected automatically based on:

  • Product size and weight
  • Delivery location
  • Carrier availability

Once your order ships, you will receive tracking information by email.

5. Tracking Your Order

After your order leaves our warehouse, a tracking number will be sent to the email address provided during checkout.

You can use the tracking information to follow your shipment progress.

Please allow some time for tracking information to update after the package is shipped.

6. Delivery Issues

Delayed Shipments

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us.

We will work with the carrier to investigate the issue and help resolve the situation.

Delivered But Not Received

If your tracking shows that your order has been delivered but you cannot locate it:

Please:

  1. Check around your property, mailbox, porch, or delivery area
  2. Ask household members or neighbors
  3. Contact your local carrier for additional delivery details

If the package is still missing, contact us and we will assist with the investigation.

7. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, damage may occasionally occur during transportation.

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect item received

please contact us within 5 business days after delivery.

Please provide:

  • Order number
  • Photos of the shipping box and label
  • Photos or videos showing the issue
  • Description of the problem

Based on the situation, we may provide:

  • Replacement parts
  • Replacement item
  • Refund or partial refund
  • Other appropriate resolution

Please keep all original packaging until the issue is resolved.

8. Returned Shipments

If a shipment is returned to us due to customer-related reasons, including:

  • Incorrect shipping address provided by the customer
  • Refusal to accept delivery
  • Failure to collect the package when required

additional shipping costs may apply.

Once the returned shipment is received and inspected, any refund will be processed according to the applicable return policy.

9. PO Boxes and Military Addresses

Due to product size and carrier limitations, some furniture items cannot be delivered to:

  • PO Boxes
  • APO/FPO military addresses

If your order cannot be delivered to the provided address, our support team will contact you for an alternative address.

If we cannot reach you, the order may be canceled and refunded.

10. Areas We Currently Do Not Ship To

At this time, we do not ship to:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • American Samoa (AS)
  • Northern Mariana Islands (MP)
  • APO/FPO military addresses

Please ensure your shipping address is located within our supported delivery areas before placing an order.

11. Need Help?

If you have questions about shipping, delivery, or your order, please contact us:

Email: [email protected]

Contact page: https://homyentry.com/contact/